IT support is key to keeping your systems—and your whole organization–running smoothly. Mid-sized organizations typically lack the scale to provide the breadth and depth of IT support needed by system administrators and employees, especially if the organization relies heavily on custom applications. Corporate Power can provide the full range of help desk and server support required–whether you operate your own servers or use IT in the cloud. We respond to your organization’s needs and never use a cookie-cutter approach. By taking responsibility for the full range of support, we prevent problems on complex projects and eliminate the finger-pointing that can occur with multiple support providers. Our services include:

​

• Assisting with the creation of policies and procedures for access, IT security and compliance, data access, on-boarding, and off-boarding employees and contractors.

• Integrating systems so they work smoothly together

• Upgrading operating systems and applications, assuring that integrations continue to function

• Diagnosing and fixing server problems, remotely when possible, onsite if necessary

• Setting up and supporting secure remote access

• Providing helpdesk support

  • For custom applications and configurations

  • When devices are damaged, lost, or stolen

  • With password recovery, application difficulties, printing, or problems with a wireless network

• Onboarding/offboarding of employees and contractors

• Making sure all software and anti-malware on servers and individual computing devices stays up to date

Basic and server support is provided 24/7, with premium support (for complex problems) available during standard business hours, Eastern time.